We accept returns within 28 days of purchase and can offer a full refund or exchange. Returned items must be unworn and in their original packaging. For hygiene reasons we cannot accept returns or exchanges on earrings unless they are faulty. To make your return first email [email protected] with details. We will most likely ask your to return your item to the address below.

Once received and checked your refund will be processed within 5 business days.

Return address
Jules and Clem
1 Dongola road


Faulty items

We endeavour to make sure every item leaves the studio in perfect condition, however due to the handmade nature of our products very occasionally faults can occur or items may be damaged in transit. We will repair, replace or refund any faulty items. Please get in touch via [email protected] to arrange this.



We offer a free repair service on any Jules and Clem items for as long as you own them. Please email [email protected] to arrange this.